Strategy

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Strategic Planning

Strategic Planning

Continuous Improvement

Continuous Improvement

Staff

The Office of Strategy ensures New Hanover County continues to provide better, faster, and leaner services to county citizens by:

  • Formulating and measuring the results of strategic initiatives to provide new and improved programs and services, with a focus on the customer experience
  • Consulting with county departments to continuously improve policies and procedures to deliver quality service at the right time
  • Developing and implementing policies to align county programs and services with strategic priorities