Show All Answers

1. Have a general question about our billing practices or costs of services?

Please visit our Billing and Patient Services Fees pages for more information. Should your question not be answered, please contact our billing department at 910-798-6688 between the hours of 8 am and 5 pm, Monday to Friday.

2. Have a question about your septic or well system or the permitting of a septic or well system?

Please contact our Environmental Health division at 910-798-6667 between 8 am and 5 pm, Monday to Friday.

3. Have an individual billing question or concern?

Please call our billing department at 910-798-6688 between 8 am and 5 pm, Monday and Friday to speak to a billing representative.

4. Need to know when an immunization is due?

Please call our Medical Records department at 910-798-6763 from 8 am to 5 pm, Monday to Friday for information on your immunization history. Please note: the New Hanover County Health Department only has records of immunizations given by us or provided to us in an immunization history by the patient. We do not keep a general statewide registry of all immunizations given in the state of North Carolina or New Hanover County.

5. Need more information about one of our clinics or services?

Please call 910-798-3500 between 8:00 am and 5 pm, Monday to Friday to speak to someone in our general clinic.

6. Need more information about Travel Immunizations?

For additional information about travel immunizations and health alerts, please visit the CDC website and Vaccines.gov

7. Need more information regarding WIC office?

Please call 910-798-3500 option #5 between 8:00 am and 5 pm, Monday to Friday to speak with someone in our WIC department. For additional information on the WIC program please visit our Nutrition and WIC page, the USDA WIC site or NutritionNC.

8. Would you like to report a restaurant, food vendor, pool, school or child or adult care facility violation?

Please fill out our Online Complaint Form. Should you need assistance or would like to speak to a representative, please contact our Environmental Health division at 910-798-6667 between 8 am and 5 pm, Monday to Friday. Please note, at this time we do not accept food samples for testing.